ShipAsaan
A complete courier management platform built for modern logistics operations
ShipAsaan is a complete courier and logistics management platform built by Bitlogs from the ground up. The system helps courier companies manage shipments, merchants, riders, billing, tracking, delivery operations, customer support, and e-commerce integrations from one connected platform. It includes merchant and internal web portals, two mobile apps, WooCommerce and Shopify integrations, and a public REST API for third-party merchants.
ContextCourier management platform built for a logistics client
7
Product surfaces delivered
2
Mobile apps launched
1
Public API for merchants
Inside the product.
A walkthrough of the actual interfaces — merchant portal, operations console, and the two mobile apps shipped end-to-end.
Merchant Portal — Shipments
What was broken, risky, or missing.
Courier operations were spread across manual processes, spreadsheets, phone calls, and disconnected tools.
Shipment tracking was difficult because there was no clear system to follow a parcel from booking to delivery or return.
Billing and rate calculation involved too much manual work, increasing the risk of errors and delays.
Courier and sales team incentives were calculated manually, making payouts slow and sometimes disputed.
Different teams needed different access levels, but there was no structured permission system.
Dispatchers, hub staff, merchants, and riders needed better real-time visibility into shipment status.
Merchant onboarding and support workflows needed to be more organized, trackable, and scalable.
The decisions — and the trade-off.
We approached ShipAsaan as a real operations product, not just a dashboard. The goal was to build a platform that could handle daily courier workflows end-to-end while staying flexible enough to support new services, merchants, branches, and integrations as the business grows.
Mapped the full shipment journey from booking to delivery, return, or cancellation.
Created separate portals for merchants and internal operations so each team only sees what they need.
Built mobile apps for customers and couriers to support real-time updates, tracking, and delivery workflows.
Automated billing logic for different shipment types, zones, weight slabs, COD handling, and company-specific rates.
Added role-based access so admins, hub staff, riders, merchants, and support teams can work safely within defined permissions.
Integrated real-time notifications and live status updates to reduce coordination delays.
Built e-commerce plugins and a public API so merchants can connect their stores directly with ShipAsaan.
Designed the system with audit history, logs, and structured workflows so operations remain traceable as volume grows.
The Trade-off
Instead of overcomplicating the product early, we chose a strong modular architecture that allowed us to move fast, launch multiple product surfaces, and still keep the system maintainable for future growth.
Concrete, shipped, documented.
Bitlogs delivered the complete platform end-to-end — from backend architecture and web portals to mobile apps, integrations, and deployment.
Core Platform
- Complete shipment booking and tracking system
- Consignment note generation with QR codes and barcodes
- Shipment lifecycle management from booking to delivery, return, or exception
- Automated tariff and billing calculation
- Tax, insurance, and company-specific rate handling
- Courier and sales incentive calculation system
Operations & Management
- Merchant portal for shipment booking, tracking, and account management
- Internal operations portal for courier company teams
- Role-based access control for different departments and users
- Company onboarding and approval workflow
- Hub, dispatch, and parcel grouping workflows
- Support ticket and issue management system
- Audit logs and activity history for important actions
Mobile Apps & Integrations
- Customer mobile app for shipment tracking and notifications
- Courier mobile app for delivery workflows and status updates
- WooCommerce plugin for online store shipment creation
- Shopify integration for merchant order syncing
- Public REST API for third-party merchant integrations
- Real-time updates through push notifications and live dashboard events
- Cloud deployment, database setup, and production infrastructure
Products Shipped
7
Merchant portal, internal operations portal, customer mobile app, courier mobile app, WooCommerce plugin, Shopify integration, and public REST API — all delivered end-to-end by Bitlogs.
Before and after — honestly.
Before
- Manual shipment tracking and disconnected operations
- Billing handled through spreadsheets and manual calculations
- Slow courier and sales incentive calculation
- Limited visibility for dispatchers, merchants, and riders
- No structured role-based access control
- Merchant onboarding handled through scattered communication
- No clear audit trail for important actions
- No direct e-commerce store integration
- No mobile apps for customers or couriers
After
- End-to-end shipment lifecycle managed inside one platform
- Automated billing based on zones, weight, service type, and merchant rules
- Real-time incentive calculation for courier and sales teams
- Live shipment updates for operations teams and mobile users
- Permission-based access for admins, staff, merchants, and couriers
- Structured onboarding workflow for companies and merchants
- Activity history and audit logs for better accountability
- WooCommerce, Shopify, and public API integrations for merchants
- Two mobile apps launched for customer and courier workflows
ShipAsaan moved from manual, fragmented logistics operations to a connected courier management platform with automated billing, live tracking, mobile workflows, merchant integrations, and a public API. The product is now a strong example of how Bitlogs builds complex business software from idea to production.
The platform became the backbone of our courier operations - from booking a parcel to tracking delivery, calculating billing, and managing rider workflows.
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